Building a Technical Dashboard

Every team needs a central place to either store or access their everyday work tools. And having a centralised place of storage serves as the number one solution to this. In my current role as a technician (as of the time of this write-up), having had the chance to work across various sites with the education sector proves how an efficient dashboard solution can go a long way to help enhance productivity amongst teaching and non-teaching staff teams within a school environment.

Recently in my role, I have had the chance to work onsite for a client in my company. As a new technician to the team there, I notice how busy it can get with support tickets coming through back and forth and how it could be a stressful of team members and me sometimes to have IP address tables or server names that need to connect remotely in order to administer configurations. As such, I thought, why not develop a solution that solves the problem of having to memorise IP addresses and server names and other critical infrastructure details that might be clearly not much to know, especially when your mind is clouded with heaps of tickets to deal with? There I set out to build a technical dashboard solution for the team.

The solution of the dashboard is built to ensure:
- Teams never need to worry about the IP address of the file server or share an Excel sheet containing that data with everyone, especially temporary technical staff.
- Focus on ticket resolution in an effective and timely manner
- Promote a well-connected space where team members have access to all the tools needed under one umbrella.
- Foster effective project collaboration through project boards visible to each team member.